Refund policy
Refund Policy
Thank you for shopping with SEYN the label. We want to ensure you are completely satisfied with your purchase. If you are not entirely satisfied with your order, we're here to help.
Refund Eligibility:
- To be eligible for a refund or exchange, the item must be unused, in the same condition as received, and in its original packaging.
- You must initiate a refund or exchange request within 7 days from the date of purchase
Refund Process:
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Contact Us:
To request a refund, please reach out to our customer service team at seynthelabel@gmail.com or on WhatsApp +96171105109 with your order number and details of the issue.
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Approval:
Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.
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Return Shipping:
If approved, you will be provided with instructions for returning the item. Please note that the cost of return shipping will be the responsibility of the customer, except in cases where the return is due to an error on our part.
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Refund Processing:
Upon receipt of the returned item and verification of its condition, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase.
Refund Exceptions:
Items purchased during a special promotional period or clearance sale can not be returned.
Damaged or Defective Items:
In the event that you receive a damaged or defective item, please contact us immediately. We will evaluate the issue and provide instructions for return or exchange, and if necessary, issue a full refund including return shipping costs.
Contact Information:
If you have any questions regarding our refund policy, please contact us at seynthelabel@gmail.com or WhatsApp +96171105109